Robotic Process Automation Real World Use Case in Insurance sector (Hong Kong)

Global provider of insurance products covering property and casualty, accident, health and life insurance with its regional office located in Hong Kong initiated Robotic Process Automation Project with an aim to improve operational efficiency and lower operational cost in back-office functions.

The aim of the RPA Project was to test RPA Technology by automating one of the most-time consuming, routine and complex process in back-office. The key challenge of the RPA project was to automate the process that used to go through terminal application (application developed in early 70th) and other related systems where a system to system interface was not possible at all.

Delivered within 4 weeks results proved not only the concept and capability of RPA to work across existing IT Landscape by processing the required operations in legacy system (terminal application) but also significantly improved overall operational efficiency of the target process.

RPA Use Case Scope:

  • Target process: auto-reinstatement process
  • Involved applications: Terminal Application, text report, shared drive, mail protocol (SMTP), MS Excel, MS Word
  • RPA platform: UiPath

Benefits and outcomes:

  • Achieved 100% of automation of the target processes
  • Operational efficiency increased by >300%
  • Achieved 100% of data accuracy
  • Along with process optimization standardized overall process workflow
  • Automated workflow where a system to system interface was not possible at all
  • Development (net) timeline - 3 (three) weeks per robot

About «DMS Solutions»
«DMS Solutions» is a Technology company delivering Intelligent Automation Solutions. «DMS Solutions» is your professional service partner in the field of Advanced Robotic Process Automation. We leverage Machine Learning and Artificial Intelligence to build a powerful digital workforce for your business to win on the market. We focus on exploring new ways to apply disruptive technologies and recent inventions to bring innovative automation solutions in. We break boundaries and help clients to achieve their strategic goals through delivering next-gen solutions.

«DMS Solutions» is a vendor of Document Management System (elDoc) and Robotic Process Automation (RPA) Service Provider delivering complete and end-to-end RPA solutions. We bring together intelligent RPA platforms and RPA enablement services to drive a greater operational efficiency. We operate globally covering US, EU, and APAC markets and we have offices in Hong Kong and Central East Europe - Ukraine.