Robotic Process Automation Real World Use Case in Retail (Exclusive Retailer of Premium Cars in Hong Kong)

Exclusive Retailer of Premium Cars in Hong Kong initiated Robotic Process Automation program with an aim to increase operational efficiency, lower operational cost in back-office and improve customer journey.

The aim of the RPA project within the Phase I was to automate the most time-consuming and labour-intensive back-office functions. Brought to the production robots delivered tremendous results by improving operational efficiency of the target processes by more than 1000%.

RPA Use Case Scope:

  • Process name: cars ordering, claim submission;
  • Involved applications: ERP, MS Excel, corporate email services;
  • RPA platform: UiPath;
  • RPA deployment setup: unattended mode, 3 robots, 1 robo-chat.

Benefits and outcomes:

  • Achieved 100% of automation of the target processes;
  • Operational efficiency increased by 1000%;
  • Achieved 100% of data accuracy;
  • Development (net) delivery timeline – 2 (two) weeks per robot.

Willing to know more about Robotic Process Automation and what value RPA can bring to your organization, please contact our offices in Hong Kong or Ukraine!

About «DMS Solutions»
«DMS Solutions» is a Technology company delivering Intelligent Automation Solutions. «DMS Solutions» is your professional service partner in the field of Advanced Robotic Process Automation. We leverage Machine Learning and Artificial Intelligence to build a powerful digital workforce for your business to win on the market. We focus on exploring new ways to apply disruptive technologies and recent inventions to bring innovative automation solutions in. We break boundaries and help clients to achieve their strategic goals through delivering next-gen solutions.

«DMS Solutions» is a vendor of Document Management System (elDoc) and Robotic Process Automation (RPA) Service Provider delivering complete and end-to-end RPA solutions. We bring together intelligent RPA platforms and RPA enablement services to drive a greater operational efficiency. We operate globally covering US, EU, and APAC markets and we have offices in Hong Kong and Central East Europe - Ukraine.